Selling to clients with special dietary requirements

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Japan is among trending destinations, though specialist operator InsideJapan points out it is not uncommon for travellers to be offered chicken as a “vegetarian option”, while not eating fish is seen as very unusual.

Marketing manager James Mundy says: “InsideJapans customers are looked after on their trip by the tour leaders, as are tailor-made travellers because all traditional accommodation is contacted to inform them of clients special dietary requirements. Each customer is also provided with a statement in Japanese that they can present at any restaurant to let them know of anything that they cannot eat and what may happen if they do eat it.”

Thailand hotel The Sarojin similarly caters for special dietary requirements and also provides cards explaining food needs in Thai and English so the guests can dine out locally.

Big-name hotels are also upping their meat and allergen-free game. “With health and wellbeing more prominent in todays society, we aim to have around 25% of our core menus suitable for guests who wish to have vegan or vegetarian choices,” says Shane Munro, Accors vice-president of food and beverage, Northern Europe. The group also provides a range of gluten- and dairy-free choices and others on request.

All Tui Blue resorts provide vegetarian, vegan and low-carb options as standard, and offer the option to create bespoke diet plans. Cruise line Avalon Waterways also takes food requirements into consideration.

Janet Parton, UK and Ireland sales director, says: “We plan with the head waiter well in advance and educate our crew to ensure they are ready to offer bespoke menus with ease and confidence – whether its the way the eggs are cooked at breakfRead More – Source